Great experience. Thank you so much for all your help, and not taking advantage of me. Will spread the news.
I can not stand this place. They have had my car since june 30. Told me to pick it up Thursday i called they said it was not ready. Now it is Friday i have called over four times. Robert said my car will be ready Thursday and it was not. They are liar i will not recommend them to anyone. They closed at 5:30. I still don't have my car.. Another weekend with no car.
Great service! When you walk in, you're automatically treated like family. Reasonable prices and trust worthy! Even if you're a lady!! Lol! Thanks!
VERY POOR SERVICE. I Would never go back nor recommend this business to anyone. My husband dropped his vehicle off. (Drove it in) After waiting 3 long, ridiculous months for the repairs to be finished, and spending 3,000 dollars, the vehicle was not in drivable condition and had to be towed away. The vehicle is in worst condition after receiving repairs from Mr. T's. You're very eager to provide a speedy response to a public review, but if you were as eager to provide excellent customer service you wouldn't have so many negative reviews to respond to. Provide this same eagerness, and willingness to provide clarification when a customer is standing before you, with questions about their invoice or inquiries about such lengthy auto repair times. This review is not worthy of your response as I've already heard all of your excuses and even read some of them in your responses to reviews. My Mechanic is on vacation, waiting for parts to arrive, dealing with a warranty issue etc. However none of this explains why it took 3 months to render repairs, why were there services on my invoice that had not been performed on my vehicle and why my vehicle is not in drivable condition today. When this issue was presented to the business owner instead of him treating a paying consumer with respect, I was met with, anger, frustration, he himself had a lack of understanding, unwillingness to explain, lack of empathy. He was truly unconcerned and appeared as if he didn't care. No need for your public, heartfelt, speedy response.
WOW!!! I must tell about my wonderful experience with this place. I was greeted with a smile. The young lady was very polite and listened to my concerns, and got my car looked at by the owner quickly. I explained to her that I was having back surgery the next day and would bring my car by to get the needed repairs. The young lady , Stephanie typed me an estimate with needed repairs and the amounts of them so I could give my husband. She called me to let me know my car was ready and then helped me and my husband make payment (he was in another state at this time). The process was so smooth she was so helpful and concerned. To top it off when I came to pick up my car, I was greeted by that wonderful smile again and she pulled my car to the front and helped me in. Thank You, Thank You Stephanie and Mr. Ts, I have never received this multitude of service from a repair shop! Best experience ever, I will be back and sending you more business!!!!!
Mr T S Automotive is a US Car Repair based in Fairfield, Alabama. Mr T S Automotive is located at 6403 E J Oliver Blvd, Fairfield, AL 35064, USA.
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